FAQ and useful information

Faq

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Whittlebury Hall Hotel and Spa, Whittlebury, Towcester, Northamptonshire NN12 8QH
Reservations Tel: 0845 400 0002 (Calls cost 4p per minute plus your phone company’s access charge)
Email: reservations@whittleburyhall.co.uk

Cancellation Policy
We request full pre-payment for all bookings and these are non-refundable in the event of a cancellation
We will however extend an option to change your date and rebook another date when this request is made a minimum of 2 weeks prior to your arrival
Cancellation of Hair Studio appointments will incur a 50% charge 48hrs prior and 100% charge within 24hrs of your appointmen
What is the maximum group size you can accept?
The Day Spa can accommodate groups of up to 16 guest
How to book
Book Online or call 0845 400 0002 (Calls cost 4p per minute plus your phone company’s access charge). Our Reservations Team are available to take your calls from 8am to 8pm Monday-Friday, 10am to 4pm Saturday and Sunday.

Outside of these times your call will be dealt with by our Hotel Reception Team and will be confirmed to you by our Reservations Team when the office reopens. or contact us at reservations@whittleburyhall.co.uk

Day Spa packages must be prepaid in full to confirm your visit.
Opening Times
The Day Spa and The Leisure Club are open 7 days a week.

The Leisure Club
Monday – Friday: 6.30am – 10pm
Saturday, Sunday and Bank Holidays: 8am – 8pm

The Day Spa
Treatment Suites
Monday – Friday: 10am – 8.30pm
Saturday, Sunday and Bank Holidays: 10am – 6.30pm

Heat and Ice Experiences
Monday – Friday: 8am – 10pm
Saturday, Sunday and Bank Holidays: 8am - 8pm
Redeeming a Gift Card
If you intend to make payment for your treatments or Day Spa Package by Whittlebury Hall Gift Card, please inform Reservations when making your booking and bring your Whittlebury Hall Gift Card with you to present to The Day Spa Reception on arrival. Failure to do so may result in full payment being requested.

Whittlebury Hall Gift Cards only can be redeemed online. If you wish to redeem a gift card from a third party, please contact Reservations on 0845 400 0002. Calls cost 4p per minute plus your phone company’s access charge.
Travelling to The Day Spa at Whittlebury Hall
Directions to The Day Spa are available here, however our staff can print a personal route planner should you require it. When arriving at Whittlebury Hall, please park in the Hotel Car Park.
What happens on arrival?
Overnight guests please proceed directly to the main Hotel Reception, before arriving at The Day Spa Reception. Day guests go directly to The Day Spa Reception.

On arrival at The Day Spa Reception you will be asked to complete a medical questionnaire, and given your appointment schedule and locker key for the day. We ask that you bring your own footwear (slippers or flip flops) for use in The Day Spa. Alternatively luxury slippers will be available for you to purchase at The Day Spa Reception or from The Day Spa shop, ready for you to collect on arrival or receive in the post before your visit. Please have your swimwear and other daytime essentials easily to hand. There are both communal and private changing and vanity areas.
I have a treatment booked. What do I do?
You are requested to check in at The Day Spa Reception prior to your first appointment to complete our Health Questionnaire. Thereafter, we recommend you arrive 5-10mins prior to each treatment time. Please note that should you arrive late for a treatment, this will result in a reduced time being available and in some cases could result in your treatment being cancelled with full charge.

Please note that for GELeration treatments, if you have Gel polish already on then you will need to book a removal prior to having a GELeration manicure or pedicure.
Age Policy
The Day Spa is reserved for the use of adults at all times. Unfortunately we cannot offer treatments to persons under the age of sixteen. Young adults aged 16-18 years must be accompanied by an adult at all times whilst visiting The Day Spa and will be asked to show photographic identification on arrival.
What refreshment and dining facilities are available?
Iced water and fresh fruit are available throughout the day with our compliments. Other refreshments and lunch will be served in The Terrace Café. A buffet lunch with iced water is included in all Day Spa Packages. Soft drinks and a selection of alcoholic beverages may also be purchased.
Smoking and mobile phone policy
For the comfort of all our guests, The Hotel and Spa are smoke free areas and the use of mobile phones is not permitted. A designated smoking area is available outside the Silverstone Bar in the main hotel.
Medical advice and conditions
Our therapists must consult your Medical Questionnaire and all treatments are booked subject to medical status. If you have had, or are suffering from any medical condition we strongly advise that you speak with your doctor prior to booking your treatments. On booking please advise us if you have any medical condition or allergies in order that we may recommend suitable therapy.
Pregnancy advice
The Heat and Ice Experiences are contra-indicated during pregnancy.

We advise guests over 16 weeks pregnant to book our mums to be specific package and treatments to ensure you are able to make the most of your visit. Please note if you book an alternative package or treatment this could result in not being able to have part or all of the package or treatment booked due to contra indications.
Personal Belongings
May we kindly request that you remove all jewellery prior to your treatment. Whittlebury Hall Hotel and Spa will not take responsibility for the loss of any personal belongings or jewellery whilst visiting The Day Spa. We encourage you to leave valuables at home.
Miscellaneous
All prices are correct at time of publication and are subject to change from time to time.

Whittlebury Hall reserves the right to change, amend, alter or withdraw treatments without prior notification.
The Day Spa Terms and Conditions
Please note our best rates are guaranteed when you book online, prices will vary when you book by telephone.
Subject to availability
Valid until 30th December 2016, unless otherwise stated
Full non-refundable, non-transferable payment required at the time of booking
Offer applies to new bookings only
Treatment times may be subject to change and include consultation, preparation, treatment and aftercare advice. If you wish to book additional treatments, we recommend these are made at the time of booking to avoid disappointment.
Not to be used in conjunction with any other offer or promotion.
All Bank Holiday Sunday's in 2016 (27th March, 1st May, 29th May, 28th August and 27th December) are priced the same as Saturday rates.
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