Christmas Essential Information

Essential Information
Before you book, here are a few things you might like to note down…

The Prices
All packages are subject to availability and include VAT. The accommodation prices are per guest based on two adults sharing a classic room unless otherwise stated. Club Rooms and Suites are available at a supplement, please book early to avoid disappointment. A sole occupancy supplement applies.

Christmas Three-Night Break, Festive Spa Breaks & New Year’s Eve Gala Ball
Once you are happy with your booking, you will be asked to pay full prepayment, which is non-refundable and non-transferable. We advise our guests to consider travel insurance in the unlikely event you are required to cancel a booking.

Booking and Confirmation
To book the Christmas Three-Night Break, Festive Spa Breaks, New Year’s Eve Gala Ball and New Years Eve Ball packages, simply book online or call us on 0845 400 1401*.

Christmas Party Nights; Christmas and New Year’s Dinner; and Luncheons
We require full prepayment for all individual Lunch and Dinner bookings, Party Packages and all accommodation upon booking, which is non-refundable and non-transferable. You may pay this by debit or credit card.

To book call our Christmas co-ordinator on 0845 400 1401*

*Subject to availability. All evening events are for over 18’s. Please note that due to high demand all accommodation and party night tickets must be pre-paid in full to secure all bookings and are non-refundable. Calls cost 4p per minute plus your phone company’s access charge.

Children are welcome over Christmas and New Year and our Child rate is £129 per child sharing a room, maximum two children per room (for age 3–12 years sharing a room with adults). A maximum of 2 children can be accommodated in each room and accommodation is provided on foldaway beds. A limited number of cots are available, so please check by calling ahead if you require one. For those children staying in their own room the rate of £395 per child applies. The Day Spa and The Leisure Club is an adult only facility. Children under the age of 16 are not permitted in The Leisure Club facilities and are not permitted in The Day Spa and saunas for health and safety reasons.

Brochure Accuracy
We have tried our best to make sure everything featured in the brochure and online is a true reflection of the hotel services. All the prices and details are correct at time of going to press. Should we have made a mistake, please forgive us, we will tell you of any changes when you enquire or book.

Your Room
Your bedroom will be available from 3pm on the day of arrival and check-out is by 11am on the day you depart. An early check-in guarantee is available at £30 per room. This guarantees your room for early arrival from 12noon. Terms and conditions apply, subject to availability.

Opening Times
Please note The Day Spa, Heat and Ice Experiences, The Leisure Club and The Hair Studio opening times vary over the festive period and may be subject to change.

Day Treatment Suites Heat & Ice Facilities
and The Leisure Club

Christmas Eve

10.00am - 6.30pm

8.00am - 8.00pm

Christmas Day

10.00am - 1.00pm

9.00am - 1.30pm

Boxing Day

10.00am - 6.30pm

9.30am - 8.00pm

New Year's Eve

10.00am - 6.30pm

8.00am - 8.00pm

New Year's Day

10.00am - 6.30pm

9.30am - 8.00pm













Please note children’s swimming hours are limited over the festive period.

Please refer to booking information for further details.

The Hair Studio:  10am - 6.30pm

Bookings for The Hair Studio are also essential, so call us on 0845 400 1405 to book your appointment.

Telephone: 0845 400 1401