Conference & Events Manager

The C&E Manager role is central to the revenue generation for this high-profile independent company. A key contributor of the Whittlebury Hall & Spa Ltd (WHS) commercial team, responsible for assisting in the day to day operation and future planning of Conference and Events.

MAIN OBJECTIVES & JOB ROLE:

 

The C&E Manager role is central to the revenue generation for this high profile independent company. A key contributor of the Whittlebury Hall & Spa Ltd (WHS) commercial team, responsible for assisting in the day to day operation and future planning of Conference and Events. The emphasis is on top quality customer service with attention to detail, supervising, training and coaching the conference and events team. From syndicate rooms to conferences, exhibitions private banqueting/dinners, you will ensure all of our guests receive efficient, professional and friendly service at all times.

The job holder will need to deliver challenging revenue targets across the conference & events  segments in a diverse and fast moving environment.

  • Deliver revenue growth in line with the Hotel budget & Hotel Business Plan, including personal as well as team sales targets
  • Research and analyse market trends and commercial opportunities to enable the sales and operations teams to deliver competitive packages and constantly benchmark the competition
  • Develop effective working relationships across various departments
  • Attract and recruit team members showing that they have the right culture, attitude and can develop superb skills to ensure that truly engaging hospitality is delivered each and every time
  • Create a supportive, fun and creative working environment developing talent and demanding a quality and standard driven approach throughout each and every member of the team
  • Contribute to the Revenue Performance Meeting by providing information on enquiries vs “on the books (OTBs), conversion to contracted events and insights into industry trends

 

MAIN AREA OF RESPONSIBILITY:

 

  • Acquiring skills and knowledge relating to the job role
  • Providing clear and timely information to internal and external contacts
  • Anticipating potential problems and solutions within the planning process
  • Promoting effective relationships with individuals and other departments
  • Showing a sense of urgency on behalf of customers and actions requests quickly
  • Striving for excellence by paying attention to important detail
  • Demonstrating a systematic approach to organisation and administration
  • Ensuring promises are kept by following through on requests
  • Ensure all details are clearly communicated in a professional and timely manner both to the client and the internal operations team
  • Ensure that activities are set for the and completed on a daily basis
  • Ensure accurate production and distribution of weekly function sheets listing forthcoming events
  • Effective management of show rounds within the team to support the achievement of venue budgets and conversion targets
  • Attendance in weekly operations meeting to discuss events in detail and confirm all up selling opportunities have been explored. All details should be communicated to ensure a memorable event
  • Resolve any client disputes and complaints in a professional manner with feedback to line manager(s)
  • Ensure all final invoices are reconciled, checked and sent to the client within 48 hours of departure. Any account queries are to be dealt with within 48 hours

 

This position demands a capability in administration, to be well organised and be able to work under pressure

 

To undertake any task as requested by management which are specific to your role

 

To ensure all team members within the department observe all Fire, Health & Safety and Food Safety regulations attending any training sessions necessary to keep them updated on new legislation ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company H&S procedures

 

This Job Description cannot be exhaustive due to the requirements of the hotel industry.  Therefore, the job holder may be required from time to time to carry out reasonable tasks requested by management.

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