Conference & Events Late Shift Porter

You will have to provide a high standard in serving guests food and beverages in a warm, friendly and professional manner whilst adhering to company standards.

You will have to provide a high standard in serving guests food and beverages in a warm, friendly and professional manner whilst adhering to company standards.

MAIN OBJECTIVES AND JOB ROLE:

You have to provide a high standard in serving guests food and beverage in a warm, friendly and professional manner whilst adhering to company standards.  Promote Whittlebury Hall to all guests who use the C&E facilities.  You have to guarantee the smooth running of C&E Operation. You will provide personal and effective service in all areas of your job role responsibilities and liaison to guests who are either potential clients or who are currently clients.  

MAIN AREA OF RESPONSIBILITY:

To focus on the daily function of C&E Operation, maintaining a high standard of service and customer care in a friendly and relaxed environment

TASKS & DUTIES:

  • To take responsibility for C&E and related areas whilst on duty, carrying out tasks as required
  • To serve guests there food and beverage requirements, in a timely and professional manner
  • To clear used dishes, cups and equipment from coffee stations, conference rooms and service areas promptly
  • To attend to guest requests
  • To assist in the meet and greet of all trainers on arrival and assist with their training needs throughout their stay
  • To manage any changes to room layout and equipment requests in timely manner
  • Ensure all meeting rooms are set and serviced to standard at all times
  • Cleaning duties to include operational areas of C&E, conference rooms and preparation areas
  • To speak with guests who have queries, complaints and take necessary action to satisfy the guest, reporting serious complaints to a senior manager
  • To assist in preparation and maintenance of C&E for service, including re-configuration of the conference rooms, coffee stations
  • To be able to self check coffee station set up
  • To understand and have a good level of verbal English
  • To have a basic food hygiene
  • To attend any training courses as instructed by the hotel to ensure statutory compliance
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