Food & Beverage Assistant

MAIN OBJECTIVES AND JOB ROLE:

To focus on the daily function of the food and beverage area, maintaining a high standard of service and customer care in a friendly and relaxed environment.

  • To report for duty punctually as per your department rota, wearing the correct uniform attire
  • To take responsibility for the restaurants, bars and related areas whilst on duty, carrying out tasks as required
  • To serve guests there food and beverage requirements, in a timely and professional manner
  • To clear used dishes, glasses and other utensils and equipment from guest tables, buffet tables and other display and service areas promptly
  • To attend to guest requests
  • To manage any cash transactions according to company standards
  • Cleaning duties to include operational areas of the restaurant and kitchen preparation areas
  • To speak with guests who have queries, complaints and take necessary action to satisfy the guest, reporting serious complaints to a senior manager
  • To assist in cleaning, polishing, storage and distribution of restaurants equipment
  • To assist in preparation of the bars for service, including re-configuration of the bars furniture, decoration of specified areas for special events
  • Assist other members of the team in the execution of their duties when it is apparent they need support
  • To understand the current wine, drinks and food menu on offer and be able to advise guests
  • To assist in preparation of the restaurants for service, including re-configuration of the restaurants furniture, decoration of specified areas for special events
  • To understand and have a good level of verbal English
  • To have a basic food hygiene qualification
  • To attend any training courses as instructed by the hotel to ensure statutory compliance
  • To undertake any reasonable duty as requested by management
  • To be fully flexible in working in other areas to the needs of the business
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