Vote for Whittlebury Hall Conference, Training Centre, Hotel & Spa in the Conde Nast Awards 2016.

Created to reward and celebrate excellence across Condé Nast Johansens recommended properties, their world-renowned Awards for Excellence are a trusted mark of quality recognised by consumers and travel professionals.

Voting is now open until 31st August 2015.
Vote for Whittlebury Hall Conference, Training Centre, Hotel & Spa.

Conference and Events Sales Co-Ordinator

Main Objectives & Role:

To maximise all sales opportunities and convert enquiries into confirmed bookings. Manage confirmed bookings and obtaining final details to hand over to the Operations Departments efficiently.

To provide a high level of standards and customer care, ensuring all enquiries for Whittlebury Hall are dealt with efficiently and effectively in line with office procedures. 

Tasks & Duties:

  • In conjunction with the Conference and Events Manager and Conference and Events Sales Executive, optimise sales through effective yield management of bed space and meeting room allocations.
  • To be part of a sales culture environment which identifies opportunities to maximise sales.
  • Handle all enquiries in a prompt, efficient and friendly manner and to ensure that all aspects of company policy relating to contracts, terms and conditions and payments are met.
  • To be fully aware of facilities, tariffs and current activities, ensuring you have in-depth knowledge of bedroom and meeting rooms available
  • To actively promote the hotel in a professional manner at all times including the attendance at site visits, client events and networking as required
  • Proactively chase provisional bookings to convert or release to ensure booking opportunities are maximised.
  • Produce accurate function sheets and contractual information for clients.
  • Carry out follow up calls and proactive calls for feedback as required.
  • Be well-organised and able to work under pressure, with an ability to meet tight deadlines and problem solve as required.

Ideal Candidate:

It is essential you can demonstrate the following skills and competencies;

  • Strong and proactive sales skills in order to maximize every opportunity
  • A keen attitude to go beyond expectations and deliver exceptional customer service
  • Ability to work in a pressurised sales environment with good problem solving skills
  • Excellent attention to detail to ensure all information is accurately entered into the system

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