Enjoy stress free shopping with our exclusive range of gift cards
Order online by 12pm on Saturday 20th December to get your order in time for Christmas Day PLUS free postage and packaging*.

If you miss the post you can still get your order in time for the big day with an instant
e-voucher or visit the Gift Box Shop at thecentre:mk, near John Lewis, now open until 24th December, 10am - 6pm.
Christmas is all wrapped up...with our instant e-vouchers from £10*
Open

Bar Supervisor

MAIN OBJECTIVES AND JOB ROLE:

To focus on the daily function of the bar area, maintaining a high standard of service and customer care in a friendly and relaxed environment. To supervise and provide a high standard in serving guests food and beverage in a warm, friendly and professional manner whilst adhering to company standards. Promote Whittlebury Hall to all guests who use the bar facilities.  To ensure the smooth running of the bar. You will provide personal and effective service in all areas of your job role responsibilities and liaison to guests who are either potential clients or who are currently clients.

  • To report for duty punctually as per your department rota, wearing the correct uniform attire.
  • To take responsibility for the bars and related areas whilst on duty, carrying out tasks as required.
  • To supervise the service of guests there food and beverage requirements, in a timely and professional manner, whether in the bar or another designated area.
  • To direct and assist in clearing used dishes, glasses and other utensils and equipment from guest tables and other display and service areas promptly.
  • To attend to guest requests.
  • To manage any cash transactions according to company standards.
  • To manage and assist in cleaning duties to include operational areas of the bar, seating area and preparation areas including the cellar.
  • To speak with guests who have queries, complaints and take necessary action to satisfy the guest, reporting serious complaints to a senior manager.
  • To plan, direct and assist in cleaning, polishing, storage and distribution of bar equipment needed for the smooth running of the bar operation, as dictated by, for example, cleaning schedules, verbal direction etc.
  • To assist in preparation of the bars for service, including re-configuration of the bars furniture, decoration of specified areas for special events.
  • Assist other members of the team in the execution of their duties when it is apparent they need support.
  • To understand the current wine, drinks and food menu on offer and be able to advise guests.
  • To understand and have a good level of verbal English.
  • To have a basic food hygiene qualification.
  • To attend any training courses as instructed by the hotel to ensure statutory compliance.
  • To undertake any reasonable duty as requested by management.
  • Taking complete charge of the ordering of all supplies, including the receipt of said orders e.g. beer, soft drinks stationary etc.
  • Attending the various F&B department meetings in order to be completely aware of what is happening in your department, or else arranging for a deputy to attend in your place.
  • Acting in an advisory capacity when called upon in order for Management to be able to make informed decisions upon any aspect of the bar operation.
  • To plan, implement and distribute the bar staff schedule in an optimum fashion, to allow for sufficient coverage without going over the wages budget.
  • To check staff hours worked against the schedule and send correct wages information to the accounts dept. in a timely fashion.
  • Cleaning duties. This includes, but is not limited to, supervising the bar and cellar as well as other areas related to the smooth running of the operation. This may include the preparation areas, storage areas, corridors etc.
  • To assist in the preparation of stocktaking reports.
  • To manage the weekly running, adjusting and printout of the beverage ledger file.
Back

Sign up and win!

Win a Spa Break for Two Gift Card & an iPad Mini*